Love it. Better than expected and great value
This product is amazing .. my feet feel good as new after using it
DESCRIPTION
- PORTABLE AND CORDLESS: Nekteck neck massager with heat is designed to be cordless, making it convenient to use anywhere without worrying about cords or finding a power source. Ergonomic Design to fit the curves of the neck, ensuring maximum comfort and effectiveness.
- 16 DEEP-KNEADING NODES: Cordless neck massager is equipped with 16 deep-kneading nodes that provide deep tissue massage and are perfect to help alleviate neck pain, stiffness, soreness, upper back pain, shoulder pain, and more. The bi-directional massage feature ensures that the massager for neck and back applies pressure in both directions, mimicking the movements of a professional masseuse.
- 3 INTENSITY LEVELS AND HEAT FUNCTION: Back massager features adjustable intensity levels, which enable you to customize the massage to your desired level of pressure and comfort. The soothing heating function helps to increase blood flow and circulation. The unit is designed with a 15-minute auto-shut off function and has a built-in overheating protection.
- HANDS-FREE DESIGN: Unlike traditional neck massagers, wrapping the massager around your waist frees up your hands to a certain extent. Allowing you to easily use it while working, studying, or doing any other activity. The neck massager for pain relief deep tissue can be used on different parts of the body such as the back, waist, belly, and legs.
- COMFORTABLE MATERIAL: Shiatsu neck and back massager is using soft PU leather and comfortable lycra material that enhances your comfort during use. It also features a detachable zipper that allows you to easily remove the cover and clean it, ensuring good hygiene and a longer lifespan. It's a great gift idea for your loved ones.
FAQ
My massager is not working or turning on
- Try to plug the unit to another working outlet (multiple outlets if possible)
- Ask the customer if the light indicator on the AC adapter lights up or not (if it lights up, massager is possibly defective. If it doesn't light up, AC adapter is possibly defective)
- Please make sure that the power cord is properly seated or firmly inserted to the unit's power port, sometimes loose connection can also cause the issue.
- To confirm this, ask to try the car adapter. If it works, then send a replacement AC wall adapter. If it still doesn't work, ask for a video recording showing the issue (if possible especially for new orders)
Is it cordless?
- This neck massager is NOT cordless.
How you know when the neck massager is ready when you charge?
- Please know this massager is not rechargeable. You can only use it while it is plugged in.
Are the three colors of neck massagers same in shape and size and function?
- Yes, they have the same functions and design just different in color.
How long the warranty is?
- 1 year warranty and life-time support from Nekteck.
Are the arm straps adjustable?
- No. The arm straps are not adjustable.
Can you turn off heat function? ( massage without heat)?
- Yes you may! There is a separate button for the heat and you can switch if off if you don't want to use this feature.
Does it come with a bag for storage?
No. This massager doesn't come with a bag.
Power adaptor broke. How can I get a new one?
- Please contact the seller. If you bought the item from us (Medcursor) and if the unit is still within the warranty, we may just replace the broken power adapter. You may use this seller's link to reach us: https://www.amazon.com/hz/help/contact/?sellerID=A3B7JLWSN147J7
- If you believe that the product is already outside the warranty period,you may purchase an AC adapter with this specs:12v 2a
Heat is not working.
Please ask the customer to check if he/she pressed the correct button for heat.
Please check if the infrared light on the massage balls is working. If it is glowing then the heat should also work.
Customer cannot feel the warmness or heat even the infrared lights on the massage balls are working
Please explain to the customer that it may take 5-10 mins to feel the heat from the infrared light. If their heat tolerance is high, they may feel that it is still not enough so we suggest that they wait further and AVOID wearing thick clothes while using the massager. Thick clothes will hinder the warmness from the infrared light.
Infrared light product WARM heat only LIGHT heat for safety reason as some skins are more sensitive to heat. Heat function or intensity cannot be adjusted.
Troubleshooting steps
- This neck massager is automatic transfer clockwise and counterclockwise (1 minute).
- The heat CANNOT be turned on when the massage function is not on.