WARRANTY & RETURN
30-DAY MONEY-BACK GUARANTEE
For any reason, you may return your undamaged product and packaging within 30 days of purchase for a FULL REFUND. If the reason for the return is not related to quality, the customer is responsible for the return shipping costs.
12-MONTH WARRANTY FOR QUALITY-RELATED ISSUES
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 7 days.
REQUESTS FROM OUTSIDE COUNTRY OF PURCHASE
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
REQUESTS FOR ORDERS SHIPPED INTERNATIONALLY
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA.
PRODUCT REPLACEMENT INSURANCE PROGRAM
Get a FREE 12-month product replacement insurance by registering your product to the link below:
Click here: https://registration.nekteck.com/
Click here: https://registration.nekteck.com/
IMPORTANT NOTES:
- We only honor warranty for products that have been purchased from our official website/store or from our authorized sellers for different marketplaces (ex. Amazon, Walmart, Ebay, etc.). Any purchase made from unauthorized sellers won't qualify for our warranty or insurance offers.
- Your Order # will be required upon registering the product for insurance for us to validate your transaction for all warranty-related requests. Without this, we cannot proceed with processing your replacements or refunds under warranty and insurance program.
