WARRANTY & RETURN
30-DAY MONEY-BACK GUARANTEE
For any reason, you may return your undamaged product and packaging within 30 days of purchase for a FULL REFUND. If the reason for the return is not related to quality, the customer is responsible for the return shipping costs.
12-MONTH WARRANTY FOR QUALITY-RELATED ISSUES
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 7 days.
REQUESTS FROM OUTSIDE COUNTRY OF PURCHASE
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
REQUESTS FOR ORDERS SHIPPED INTERNATIONALLY
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA.
PRODUCT REPLACEMENT INSURANCE PROGRAM
Click here: https://registration.nekteck.com/
Note
- Return shipping costs may vary depending on the customer’s bank or payment method used. For returns due to quality-related issues, we will cover the return shipping cost, provided the issue is reported within the 1-year warranty period.
- If you are not satisfied with the product, you may request a return; however, the return shipping cost will be the customer’s responsibility. We only cover return shipping costs for verified quality-related issues.
- For items purchased by mistake or for reasons unrelated to product quality, the customer will also be responsible for the return shipping costs.
IMPORTANT NOTES:
