FAQs
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NM01 Neck Massager -NK-MP-BL-UPC - B01BZOKLOO--Neck Massager
My massager is not working or turning on
- Try to plug the unit to another working outlet (multiple outlets if possible)
- Ask the customer if the light indicator on the AC adapter lights up or not (if it lights up, massager is possibly defective. If it doesn't light up, AC adapter is possibly defective)
- Please make sure that the power cord is properly seated or firmly inserted to the unit's power port, sometimes loose connection can also cause the issue.
- To confirm this, ask to try the car adapter. If it works, then send a replacement AC wall adapter. If it still doesn't work, ask for a video recording showing the issue (if possible especially for new orders)
Is it cordless?
- This neck massager is NOT cordless.
How you know when the neck massager is ready when you charge?
- Please know this massager is not rechargeable. You can only use it while it is plugged in.
Are the three colors of neck massagers same in shape and size and function?
- Yes, they have the same functions and design just different in color.
How long the warranty is?
- 1 year warranty and life-time support from Nekteck.
Are the arm straps adjustable?
- No. The arm straps are not adjustable.
Can you turn off heat function? ( massage without heat)?
- Yes you may! There is a separate button for the heat and you can switch if off if you don't want to use this feature.
Does it come with a bag for storage?
- No. This massager doesn't come with a bag.
Power adaptor broke. How can I get a new one?
- Please contact the seller. If you bought the item from us (Medcursor) and if the unit is still within the warranty, we may just replace the broken power adapter. You may use this seller's link to reach us: https://www.amazon.com/hz/help/contact/?sellerID=A3B7JLWSN147J7
- If you believe that the product is already outside the warranty period,you may purchase an AC adapter with this specs:12v 2a
Heat is not working.
Customer cannot feel the warmness or heat even the infrared lights on the massage balls are working
Troubleshooting steps
- This neck massager is automatic transfer clockwise and counterclockwise (1 minute).
- The heat CANNOT be turned on when the massage function is not on.
NM06 Neck Massager with Travel Bag - NNM0601BK - B07TB5PXGH--Neck Massager
Does this massager allow you to set the direction so it does not automatically change?
- Yes, this neck massager will automatic transfer clockwise and counterclockwise (1 minute), you can also change the direction by pressing the direction button.
What's the power supply work with?
- 110-240V
Is it cordless?
- No, it's cordless, you need to plug the adarpter for use.
My massager is not working or turning on
- Try to plug the unit to another working outlet (multiple outlets if possible)
- Ask the customer if the light indicator on the AC adapter lights up or not (if it lights up, massager is possibly defective. If it doesn't light up, AC adapter is possibly defective)
- To confirm this, ask to try the car adapter. If it works, then send a replacement AC wall adapter. If it still doesn't work, ask for a video recording showing the issue (if possible especially for new orders)
How long the warranty is?
- 12 months.
Cordless Neck and Back Massager - A01-NM03-BKUS - B0BMVM9X5Z
Q1. What is the battery life of the device and how long does it take to charge?
A1: The device has a battery life of 80 minutes and takes 120 minutes to charge.
Q2. Is the device easy to use and operate, with adjustable settings for heat and massage intensity?
A2: The Nekteck cordless neck massager has a heating function and three levels of massage intensity. It is very simple to operate via its one control panel.
Q3. What materials is it made of?
A3: The neck massager is made of comfortable and breathable Lycra Fabric and soft PU. The unique leaf texture design of the PU enhances the beauty of the massager.
Q4. Can the device be used on other body parts besides the neck, such as the shoulders or lower back?
A4: The neck massager can be used not only for the neck but also for shoulders, waist, back,legs, arms, and other body parts. However, please do not use the massager on body parts it does not fit, such as the head, elbows, knees, or chest.
Q5. Is the cordless neck massager lightweight and portable for use on-the-go or during travel?
A5: The net weight of the product is 1.24 kg, making it very light and portable. It is also wireless and comes with a Type C charging cable, makingit perfect for on-the-go or travel use.
Q6. Does the device come with a warranty or guarantee in case of any defects or malfunctioning parts?
A6: Yes, Nekteck offers a one-year warranty and lifetime support to guarantee your use experience.
FM01 foot massager NK-FM-100-BLK B06WGP2CVL--Foot Massager
Why is the unit not turning on?
I can barely feel the heat. Is it defective?
Up to what size does this massager can accommodate?
Will it work 220-240v?
Can I stand on the massager?
For how long should I use the massager?
Are there any restrictions on using the massager with medical conditions?
It's painful to use the massager.
The mesh fabric is wearing off or tearing off
The power adapter is misplaced, lost or damaged
Heat is not working.
Customer cannot feel the warmness or heat even the infrared lights on the massage balls are working
FM03 foot massager NK-FM-0301-GY B07WYX1D4H--Foot Massager
Is the input 100v-240v?
Does it fit men’s size 14?
Does this knead the sides and tops of feet? or just bottoms?
The temperature of the heating device is not high enough.
The high setting of air compression is too strong and very uncomfortable, It is painful and uncomfortable to use
How to take out the fabric to wash?
Does this run on batteries?
Are replacement detachable cloth covers available for purchase?
How long, in foot and inches, is the power cord?
FM04 foot massager NK-FM-0401-GY B0851CWJGW--Foot Massager
Is this noisy - what kind e.g low whine or clicks? can it be used while watching tv without increase tv volume up too much? annoying to others a lot?
Does this work for a size 13 man's foot?
How to take out the fabric to wash?
Does this run on batteries?
Can you adjust the speed of the rollers?
Does this work with 220V input?
A06-LM03-GY00-USMD B08Z32HBYL Nekteck Calf Massager--Foot Massager
How does this product massage?
How many massage modes, and what's the difference?
Can this leg air massager be used on feet or arms?
Is it loud?
Air Compression Leg Massager A06-LM04-GYUS-B0BMPK8D4W-Air Compression Leg Massager
Q1.Under what circumstances should I not use it?
A1:During pregnancy or immediately after giving birth.Patients with severe blood circulation disorders are not advisable to use the product under the above circumstances.
In addition,if you have a fever or any abnormality in your body ,be sure to consult a doctor before use.
Q2. How many times can I use it in a day?
A1:The massager will automatically shut down after 20 minutes of continuous use.We do not recommend using a massager for more than 40 minutes in a day.Prolonged use will over-stimulate muscles and nerves and may have adverse effects.
Q3.Can it be used for other parts than feet,calves,knees and thighs?
A3:It is only for feet,calves,knees and thighs.Use in other parts may cause accident or injury.
Q4.What size feet,calves and thighs of users are suitable for?
A4:1.Foot width about 12 cm to 16 cm.2.Calf diameter:about 16.5 cm to 24 cm
Q5.The strength is too strong or too weak.
A5:The elasticity can be adjusted by the velcro wrap.When the velcro is loosely wound,the overall use strength and pressure will be relatively weakened.Otherwise,the overall intensity and pressure will be relatively strengthened.
Q6.The air in the massager hose does not exhaust.
A6:If a lot of air remains in the airbag, it may take some time to exhaust.Unplug the hose and wait for a while for the air to escape naturally.
Q7.I can hear some weird sounds on the massager. Is it abnormal?
A7:
①Velcro sound is crisp
This is the sound of the Velcro slightly opening on the massager(that is the sound of the Velcro being pulled when the air enters the airbag).
②Buzzing sound
This is the sound produced by the mode effect.
These are normal which is caused by the product design of the massager.
Foot Leg Maasager-A06-LM02-WT00-USMD-B093W8WDGY--Foot Massager
How intense is the highest massage settings?
Does it massage the top of the feet?
Which direction of the machine is the correction position to put my feet?
Could you lay on the floor and do any part of your calf?
What is the power source?
45w wall charger-AC-TCPD-45W-B0719KV9PH--Wall Charger
Would this work with MacBook Pro?
Would this work with Samsung Note 10/S10/10+/S20 Ultra?
Is it tested by USB-IF?
Will it damage my battery?
Will this adapter fast charge an iPhone 11 Pro?
Is it a fast charging charger?
What is the charger’s maximum output?
Is it good for travel to Europe?
What is the charger’s voltage?
60w GAN Charger - NK60WGAN - B08786SHXV--Wall Charger
Does this charger support fast charging for MacBook 13”?
What is the product dimensions?
Does this charger have built-in overcharge protection? Is it safe to use for my devices?
Does this product come with a USB C cable?
Is it compatible with Samsung Note 10?
Is this good for travelling?
Will this charge my devices faster than the standard speed?
Is this charger easy to carry?
100W GaN Charger-NK100WGAN-B089FC1TRF--Wall Charger
Can it charge the MacBook Pro 13"?
Does it contain wires?
Does it get hot during work in summer?
Does the charging wire that come with the MacBook Pro work for this wattage?
Can I use it when I travel in Europe or Asia?
107W USB C Charger-NK107WGANUS-B08JPQ7CR8--Wall Charger
What is the output for each port?
Does this charger support fast charging for MacBook 13”?
Does this product come with a USB C cable?
Is this USB-IF certified?
Is it compatible with Samsung Note 10?
Does the charging wire that come with the MacBook Pro work for this wattage?
Question: Can I use it when I travel in Europe or Asia?
45W- NK-CC-PD45W - B075WQQG7C--Car Charger
Does this charge the xps 13 (9360)?
Will this fast charge my Samsung S10 plus?
Would my phone fast charge (dash charge) if i plug my oneplus 5 phone into the usb-c port using an type a to type c adapter on my op5 charging cable?
Will this charge a 2017 13 inch macbook pro? the spec for that says 60 watts, wondering if anyone has used this to charge at a slower rate?
Will this work for my MacBook Pro 13-inch?
Will this charge my Galaxy Note 20 Ultra 5g at 45w?
Solar Lights 4LED——SPOT-WARM-4P——B07NNZ45FN--Solar Lights
Lights do not work. What should I do?
Can I charge these lights on cloudy days?
How many lumens each light has?
The light isn't working under dark place, is that defective?
If the spotlight is not turning on automatically at night.
Do these lights have a replaceable battery?
Are these plastic or metal or both?
Is the lamp head adjustable? How about the solar panel?
Does it also function on rain or snowy day?
How do you install solar light?
What are the advantages of this solar lamp compared with other solar lamps?
How long this solar light can work when it is fully charged?
Could these work for outdoor Christmas lights?
What is the purpose of the button and where is it located?
Solar Lights 10LED SPOT-WARM-10LED-4PCS B07Y51JQWN--Solar Lights
Lights do not work. What should I do?
Can I charge these lights on cloudy days?
Are we ever supposed to turn the lights off for any reason? Or do we leave them on all the time?
Do these lights need direct sunlight to charge?
How can I adjust the brightness?
Do these turn on by themselves when it gets dark?
What is the battery type we are using for our solar spotlights?
The light isn't working under dark place, is that defective?
If the spotlight is not turning on automatically at night.
Do these lights have replaceable batteries?
Are these plastic or metal or both?
What is the battery capacity of this solar light?
Is the lamp head adjustable? How about the solar panel?
Does it also function on rain or snowy day?
How do you install solar light?
How long this solar light can work when it is fully charged?
Could these work for outdoor Christmas lights?
What is the purpose of the button and where is it located?
Solar charger 28W- NK-SC-28W- B082HPTZ3P--Solar charger
Dose it restart chargeing after a cloud passes?
What is the warranty on this item
Does this actually charge your items in a timely fashion because I had a solar panel like this before and it would actually drain my phones battery
Deploying all the panels provides optimum charging, but can you deploy as a single or double panel and still charge?
Does this may significantly reduce energy conversation?
Can they be chained with each other?
Solar panel 100w-NK-SC-100W-B08BBZ7P1R--Solar charger
Why doesn't the solar produce 100W power when charging to a power station?
What kind of battery can be charged by this solar panel?
How to clean the surface of the solar panel?
Can you connect the Nekteck solar panels to other panels?
Does the attached stand shown in the photo come with it?
Is it possible to get a longer cord?
Is this rated for 12v or 18v
How many can be connected in series?
Can you get a different adapter to fit my furrion plug
Red Light Therapy - A23-LT01-BKUS - B0BPR82BVZ
What is red light therapy?
A1: A form of LED light therapy, red light therapy is a therapeutic treatment that uses specific red light waves produced by LEDs to penetrate the skin in a non-invasive manner. The mitochondria in the body's skin cells absorb the red light to create eneergy, which experts believe helps with cellular repair and health. Red light therapy does n.ot damage your skin tissue like laser therapy does.
How long does it take for red light therapy to work?
A2: Like most skincare products, the effects of red light therapy take time. Each device has its own recommended usage time. Even so, the corresponding improvement will be slight. With consistent daily use, you can expect to see results in 10 to 12 weeks.
Can I use the Nekteck Red Light Therapy Belt on areas other than my waist? What size person will the belt fit?
A3: The belt is adjustable to fit almost any body part, so you can target issues with your back, legs, arms, knees, and more. It fits up to a waist size of 45 inches.
Does the Nekteck Red Light Therapy Wrap need to be plugged in?
A4: Equipped with a power controller, charge the power controller with the accompanying USB-C power cable (USB Charger not included). With a fully charged 4000mAh battery, it can be used for 1.5 hours.
Does near-infrared (NIR) LEDs not work?
A5: NIR is just a wavelength beyond the visible spectrum and is invisitble to the naked eye in normal environments. It is only a faint red dot at most that can be seewithin darker environments. In fact, it can provide a lot of energy. Please feel free touse our devices, as they work exactly as designed. Red light therapy can help relieve bothersome skin conditions and miuscle pains inthe comfort of your own home. Please feel free to use them with confidence.
Can it be used by people with damaged skin?
A6: As described in the benefits of red light therapy, red light therapy is able to accelerate the healing of damaged tissues. At the same time, in order to avoid discormfort to the first injury, it is recommended to use low power with a longer period of time in the early stage to avoid the high heat brought by high power at the same time.
Can it be used by children, pregnant women or while taking medication?
A7: Clinical studies have shown that red light therapy is relatively safebut we do not have much research data on children, pregnant women, breastfeeding andtaking photosensitizers. For prudent considerations, we recommend you consult your doctor in the above scenario, to see if it is suitable for you. In addition, all children using it should be supervised by adults.
Vibration Neck Massager - A01-NM08-BKUS-SP - B0C7ZNRCG2
Q1. Power plug is loose
A1. Reconnect the plug to the outlet
Q2. The adapter is not plugged incorrectly
A2. Unplug the adapter and plug it in again
Q3. Power is off
A3. Push the on button to turn the massager on
Q4. No power
A4. Try a different power outlet orcheck the car power socket
Q5. Faulty adapter
A5. Plug the massager to your car's port using the included car adapter to verify the issue.
Q6. Power plug is loose
A6. Follow the instructions above and check the connections, adapters and sockets.
Q7. The 15-minute timer went off
A7. The massager has a timer and will turn off on its own after 15 minutes. You can push the power button to start another 15-minute session.
Q8. Can everyone use a neck massager?
A8. Please consult with your doctor before using it if you have any medical conditions.
Any individual who may be pregnant, has a pacemaker, suffers from phlebitis and/or thrombosis, is at an increased risk of developing blood clots, or who has pins/screws/artificial joints or other medical devices implanted in his/her body should consult with a physician before using a massaging device designed for home use.