Refund Policy
Return shipping costs may vary depending on the customer’s bank or payment method used.
For returns related to quality issues or defective items, we will cover the return shipping cost, provided the issue is reported within the 1-year warranty period, and the item is confirmed to be defective.
For returns due to customer dissatisfaction, items purchased by mistake, or reasons not related to product defects, the customer will be responsible for the return shipping cost. Returns for customer dissatisfaction must still be initiated within the 30-day return window.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nekteck.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please remember that it can take some time for your bank or credit card company to process and post the refund. Typically, refunds may take anywhere from 5 to 10 business days to reflect in your account, depending on your financial institution's processing times.
You can always contact us for any return question at support@nekteck.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
