FAQ

Yes! For any reason, you may return your undamaged product and its original packaging within 30 days of purchase for a FULL REFUND.

Note: If the return is not related to a quality issue, the customer will be responsible for the return shipping costs.

We’ve got you covered. For any quality-related issues within 12 months of purchase, we will provide a REPLACEMENT or FULL REFUND, including all return shipping costs.

Important: If we provide you with a return shipping label, it must be used within 7 days.

We will still take care of quality-related issues with a FULL REFUND or REPLACEMENT. However, international shipping costs must be covered by the customer. If the item physically cannot be returned to us, we will offer a 50% REFUND.

If your order was originally shipped internationally/overseas from the USA, we will fully cover all quality-related issues with a FULL REFUND, including any return shipping costs.

You can upgrade your protection for free! Simply register your product via the link below to activate your FREE 12-month product replacement insurance:
👉 Click Here to Register Your Product

Most products will be shipped within 3-5 working days from the date you place the order (unless it is noted on the product page). We will send you tracking information as soon as possible. If you do not receive tracking information within 5 working days after ordering, please feel free to e-mail ( support@nekteck.com ) with our contact . If the item title shows pre-ordered products in your country/region, your order is pre-ordered. Pre-orders will be shipped within 20 days.

*If you have not received the tracking number, please check your spam or spam folder.

We provide fast shipping through FedEx, DHL, UPS, or other express companies.

After processing the order, please wait 3 to 15 working days for the product to arrive in your hands.

If your tracking number has not been updated within 5 days, please contact us to check.

Please refer to our shipping policy for specific delivery times and costs.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

To start a return, you can contact us at support@nekteck.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For returns related to quality issues or defective items, we will cover the return shipping cost, provided the issue is reported within the 1-year warranty period, and the item is confirmed to be defective.

For returns due to customer dissatisfaction, items purchased by mistake, or reasons not related to product defects, the customer will be responsible for the return shipping cost. Returns for customer dissatisfaction must still be initiated within the 30-day return window.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately. We will evaluate the issue right away and make it right for you.

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return to let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method.

Please note: It may take some time for your bank or credit card company to process and post the refund to your account.