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Nekteck Shiatsu Neck and Back Massager With Bag

Sale price $56.99 Regular price $69.99
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Description

  • 8 deep-kneading shiatsu massage heads that relax and relieve tense muscles. The versatile design follows the contour of the body & allows focusing on a specific target area
  • Perfect for home, office, and car. It includes the 6 feet AC power adapter (UL Listed), ensuring maximum usage whether at home or in the office. Also includes a free car adapter.
  • Built with a heating function to further massage fatigued muscles and reduce stress. Very safe to use. (Can be turned off manually)
  • Speed and direction control: Three custom speed modes offer you a customized deep tissue massage experience. Direction control offers bi-directional movement control to mimic the motion of in-person massage experience
  • Healthcare items may have A non-returnable issue, please contact us directly if you need Return assistance

NOTE:

  • It's NOT cordless.
  • If the power connection seems loose, Please try to push the connector a little further inside the power outlet and hear a "click" sound
  • This massager is designed to deep massage and may be painful for those who are not used to it. Because of this, we recommend to put a towel in between the massager and your body for better experience of the product.
  • This massager is not suitable for people with pacemakers, heart disease, cerebral thrombosis, joint replacement, and other major diseases as well as those who have small skeletons. If unsure, please consult your doctor first before using/purchasing the unit.
  • Healthcare item may have the non-returnable issue, please con.tact us directly if you need return assistance.

    FAQ

    My massager is not working or turning on
    • Try to plug the unit to another working outlet (multiple outlets if possible)
    • Ask the customer if the light indicator on the AC adapter lights up or not (if it lights up, massager is possibly defective. If it doesn't light up, AC adapter is possibly defective)
    • Please make sure that the power cord is properly seated or firmly inserted to the unit's power port, sometimes loose connection can also cause the issue.
    • To confirm this, ask to try the car adapter. If it works, then send a replacement AC wall adapter. If it still doesn't work, ask for a video recording showing the issue (if possible especially for new orders)
    Is it cordless?
    • This neck massager is NOT cordless.
    How you know when the neck massager is ready when you charge?
    • Please know this massager is not rechargeable. You can only use it while it is plugged in.
    Are the three colors of neck massagers same in shape and size and function?
    • Yes, they have the same functions and design just different in color.
    How long the warranty is?
    • 1 year warranty and life-time support from Nekteck.
    Are the arm straps adjustable?
    • No. The arm straps are not adjustable. 
    Can you turn off heat function? ( massage without heat)?
    • Yes you may! There is a separate button for the heat and you can switch if off if you don't want to use this feature.
    Does it come with a bag for storage?

    No. This massager doesn't come with a bag.

    Power adaptor broke. How can I get a new one?
    • Please contact the seller. If you bought the item from us (Medcursor) and if the unit is still within the warranty, we may just replace the broken power adapter. You may use this seller's link to reach us: https://www.amazon.com/hz/help/contact/?sellerID=A3B7JLWSN147J7
    • If you believe that the product is already outside the warranty period,you may purchase an AC adapter with this specs:12v 2a
    Heat is not working.

    Please ask the customer to check if he/she pressed the correct button for heat.
    Please check if the infrared light on the massage balls is working. If it is glowing then the heat should also work.

    Customer cannot feel the warmness or heat even the infrared lights on the massage balls are working

    Please explain to the customer that it may take 5-10 mins to feel the heat from the infrared light. If their heat tolerance is high, they may feel that it is still not enough so we suggest that they wait further and AVOID wearing thick clothes while using the massager. Thick clothes will hinder the warmness from the infrared light.
    Infrared light product WARM heat only LIGHT heat for safety reason as some skins are more sensitive to heat. Heat function or intensity cannot be adjusted.

    Troubleshooting steps
    • This neck massager is automatic transfer clockwise and counterclockwise (1 minute).
    • The heat CANNOT be turned on when the massage function is not on.

    Customer Reviews

    Based on 69 reviews
    57%
    (39)
    23%
    (16)
    17%
    (12)
    1%
    (1)
    1%
    (1)
    L
    Lisa Pharis
    Haven’t received

    I asked to cancel the order and was told they’d get back to me and I haven’t heard from them. The tracking says ordered 14 days ago but shipping label says they only created a shipping label and it hasn’t shipped.
    So why can’t they cancel it! Zero stars for no customer service and no reply and zero stars for no product!

    a
    art b.
    deceptive warranty program

    Be advised that even though they list EBAY as a legitimate place to buy their product, if you do they do NOT honor their 1 year warranty. There are many sellers of this product on EBAY being sold new in the box. Too many for it to be a mere coincidence, and yet NONE are listed as "authorized". Point is this, you can buy this brand new in the box, be the first to open it and when you try to use the enclosed warranty card you get notified they will NOT honor warranty because the seller was not "authorized". Huh??? Easy enough to identify an item from a serial number or other individual identifier. This is simply a way for these guys to sell more of their product but then use a flimsy excuse for not giving it a warranty. So just be aware, and my guess is that even if you run into problems with one you bought from an "authorized" seller, they will make it difficult or economically not feasible to get a faulty product repaired. So essentially these come with only a 30 day warranty, which is probably because these devices are NOT build to last. Very disappointed and NOT OK.

    A
    Anitra
    Review

    I love it

    D
    Donna Crecelius
    Get it!

    I got it for 35 dollars. It is one of the BEST massager out there! You will not be disappointed.

    g
    gumby4jc
    Thanks

    It works great for my wife's neck, but she is also able to use it for hip pain.

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