It was a gift and they are very satisfied with it ❤️
I can’t say I’d buy this again and if I could return it I would. It’s not very functional and doesn’t really stay positioned correctly so it’s a challenge to use.
NOTE:
No. This massager doesn't come with a bag.
Please ask the customer to check if he/she pressed the correct button for heat.
Please check if the infrared light on the massage balls is working. If it is glowing then the heat should also work.
Please explain to the customer that it may take 5-10 mins to feel the heat from the infrared light. If their heat tolerance is high, they may feel that it is still not enough so we suggest that they wait further and AVOID wearing thick clothes while using the massager. Thick clothes will hinder the warmness from the infrared light.
Infrared light product WARM heat only LIGHT heat for safety reason as some skins are more sensitive to heat. Heat function or intensity cannot be adjusted.